We want you to love your skincare products. If you’re not completely satisfied with your purchase, we’re here to help. This policy outlines the terms and conditions for returns, refunds, and exchanges of our skincare products.

Return Eligibility

• Products must be returned within 30 days of the original purchase date
• Items must be unused and in their original packaging - The product must be at least 90% full
• Products must include all original components, including boxes, bottles, pumps, and informational materials
• A receipt or proof of purchase is required for all returns
  Non-Returnable Items
  For hygiene and safety reasons, the following items cannot be returned:
• Opened or used products (except in cases of allergic reactions)
• Products with broken seals
• Products that have been depotted or transferred to other containers
• Sample-sized products
• Products marked as “final sale” or “as-is”

Allergic Reactions and Sensitivities

If you experience an allergic reaction to any of our products:

• Contact us within 48 hours of first use
• Provide photos of the reaction if possible
• Return the product within 7 days of reporting the reaction
• We may require a signed statement describing the reaction
• Full refunds will be issued for verified allergic reactions

Exchange Process To exchange a product:

1. Contact our office during business hours or email: [email protected]
2. Provide your receipt number and reason for exchange
3. Return the original product following our return guidelines
4. Once received, we’ll ship your exchanged item within 2 business days
5. You may only exchange for products of equal or lesser value
6. Price differences for upgrades must be paid before shipping

Refund Process When returning a product for refund:

• Original payment method will be refunded
• Processing time is 5-7 business days
• Shipping costs are non-refundable
• Return shipping costs are the responsibility of the customer
• Items on sale or purchased with promotional discounts will be refunded at the purchased price

Damaged or Incorrect Items If you receive a damaged or incorrect item:

1. Contact us within 24 hours of receipt
2. Provide photos of the damaged product or packaging
3. We will send a prepaid return label
4. Replacement items will be shipped within 1 business day
5. No additional charges will be incurred

Quality Guarantee We stand behind the quality of our products.

If you notice any of the following issues:

• Changes in color or texture
• Unusual odors
• Broken or malfunctioning pumps/dispensers
• Leaking containers

Contact us immediately with photos and batch numbers for replacement or refund.

How to Return

1. Complete the return form (available at our office or online)
2. Package the item securely in its original packaging
3. Include your original receipt and return form
4. Deliver or ship to: 23505 E Appleway ave . St 200-7. Liberty Lake. WA. 99019.

Additional Terms

• We reserve the right to deny returns that don’t meet our policy requirements
• Multiple returns from the same customer may be subject to review
• This policy may be updated without notice
• Special promotional items may have different return conditions
• Professional or wholesale purchases have separate return policies

Contact Information For questions about returns or to initiate a return:

23505 E Appleway ave . St 200-7. Liberty Lake. WA. 99019.
[email protected]